As a consumer of counseling or mental health services in Texas, you have certain rights under state law. This notice is provided in compliance with Texas Health and Safety Code § 181.105 / House Bill 4224 (effective September 1, 2025) and is intended to help you understand how to:
• Access your healthcare records
• Contact licensing authorities about questions or complaints
• File a complaint regarding a licensed provider
This information is provided in addition to any rights guaranteed under federal or state privacy laws.
You have the right to request access to your health care and counseling records maintained by our practice. To request your records:
- Submit a written request by email or secure portal messaging.
- Include your full name, date of birth, and specific records requested.
- Provide documentation verifying legal authority, if requesting records on behalf of someone else (e.g., guardianship, power of attorney).
We will process requests in accordance with Texas law and applicable privacy regulations.
If you believe your rights have been violated, or you have concerns about the conduct of a licensed mental health professional in Texas, you may first bring those concerns to us directly:
Contact us:
Phone: 832-639-4838
Email: info@coreyscounseling.com
If you are not satisfied with how a concern is addressed, or you believe formal action is warranted, you may contact the regulatory authority outlined below.
The Texas Behavioral Health Executive Council oversees licensing, regulation, and complaint investigation for counselors, marriage and family therapists, social workers, psychologists, and other behavioral health professionals licensed under its authority. You may contact BHEC to:
• Verify a provider's license status
• Ask questions about practice standards
• File a professional conduct complaint
BHEC Contact Information:
Website: www.bhec.texas.gov
Main Phone: (512) 305-7700
Toll-Free (Complaints): 1-800-821-3205
Address: 1801 Congress Ave, Ste. 7.300, Austin, TX 78701
Complaints must be submitted using the official BHEC complaint form, available on their website. Generally, a complaint must be filed within five years of the date of termination of services, though extended timeframes apply for certain allegations, such as sexual misconduct.
Depending on the nature of your concern, you may also contact:
Texas Office of the Attorney General - Consumer Protection Division
Website: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint [link for reference only]
This is appropriate if you believe unlawful business practices, fraud, or deceptive conduct may have occurred.
You have the right to:
• Be treated with dignity, respect, and without discrimination.
• Be informed about the nature and course of your counseling services.
• Refuse services or withdraw consent at any time.
• Confidentiality consistent with applicable state and federal laws.
For questions about your rights or this notice, please reach out to us or visit the Texas Behavioral Health Executive Council website above for the most up-to-date information.